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CBD Basics
What exactly is CBD?
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CBD (Cannabidiol) is a natural compound extracted from the hemp plant. Unlike THC, it is non-psychoactive and does not produce a “high.” It is widely used in wellness for its potential to support balance and overall well-being.
Isolate vs. Broad-Spectrum vs. Full-Spectrum?
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CBD Isolate: Pure CBD (99%+). No other cannabinoids.
Broad-Spectrum: Contains multiple cannabinoids and terpenes, but 0.0% THC.
Full-Spectrum: Contains the complete range of hemp compounds, including trace THC (<0.2%) to trigger the “entourage effect.”
Compliance: All products at green.one® strictly contain less than 0.2% THC, adhering to EU and German regulations.
How should I use these products?
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Important: To remain compliant with applicable regulations, our products are sold for aromatherapy, botanical collection, or cosmetic purposes only. They are not marketed for consumption or inhalation.
Legal & Safety
Is CBD legal in Europe? (2026 Status)
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Yes. CBD is legal across the EU provided the THC content remains below the legal thresholds (usually 0.2% or 0.3%).
| Country | THC Limit | Status |
|---|---|---|
| Germany | 0.2% | Legal |
| Austria | 0.3% | Legal |
| Switzerland | 1.0% | Legal |
| France | 0.3% | Legal |
Do you perform lab testing?
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Every batch is tested by independent third-party laboratories. We verify cannabinoid potency and ensure the absence of heavy metals, pesticides, and microbial contaminants.
Ordering Process
How do I track my order?
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All orders are shipped via DHL. You will receive a tracking link via email as soon as your package leaves our facility.
Can I cancel or modify my order?
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Cancellations and changes are possible as long as your order has not yet been processed. Please contact us as quickly as possible at [email protected]. Once your order has been shipped, our standard return policy applies.
How will my order be packaged?
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All orders are shipped in neutral, eco-friendly packaging with no indication of the contents. Discreet, secure, and unlabelled on the outside — for your complete privacy.
Payment
Which payment methods do you accept?
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We accept the following payment methods:
- Credit card (Visa, Mastercard, Amex) via Viva Wallet
- Google Pay & Samsung Pay
- Bank transfer — account details are sent directly after placing your order
Recommendation: For the fastest processing, we recommend paying by credit card or mobile pay — your order will be dispatched the same day.
Why is PayPal not available?
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PayPal’s global “Acceptable Use Policy” restricts transactions for hemp and CBD products — regardless of their legal status. To ensure a stable and compliant checkout experience, we work with Viva Wallet, a licensed European payment provider specialised in our industry.
Is the checkout secure?
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Yes. Our entire checkout process is fully SSL-encrypted. Payment data is processed exclusively via Viva Wallet (PCI DSS certified) and is never stored on our servers.
Shipping & Delivery
Do you offer free shipping?
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Yes! We offer free shipping to Germany from €29 and to all other EU countries from €70. No discount code needed — free shipping is applied automatically at checkout once your cart reaches the threshold.
🎁 Almost there? If your cart is just below €29, adding one more product is often enough to unlock free shipping to Germany — saving you the delivery fee entirely.
What are the shipping costs?
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Germany: €5.49 FREE from €29 🎁
EU Countries: €15.99 FREE from €70
🛒 Tip: Add products to your cart until you reach €29 — shipping to Germany becomes free automatically at checkout. No coupon code required!
How long does delivery take?
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Germany: 1–4 business days
EU Countries: 3–5 business days
Orders are dispatched daily. When paying by credit card or mobile pay, shipment typically occurs the same day.
Are there any shipping restrictions?
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Yes. Shipping of e-liquids to Austria is not possible due to TPD2 regulations (§§ 1, 2a of the Austrian Tobacco Act).