General Terms & Conditions

§ 1 Scope, Definitions and Operator

(1) These General Terms & Conditions (T&Cs) apply to all contracts concluded via the online shop green.one® between ETHERKRAFT UG (haftungsbeschränkt), Mergenthalerallee 73–75, 65760 Eschborn, Germany, Commercial Register: HRB 138552 (Frankfurt am Main) (hereinafter “we”, “us” or “green.one®”) and you as our customer. The version valid at the time of ordering shall apply.

(2) The products offered in our online shop are intended exclusively for buyers who are at least 18 years of age.

(3) A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A “business customer” is any natural or legal person, or a partnership with legal capacity, acting in the exercise of their trade, business, or profession when concluding a legal transaction.

(4) The contract language is exclusively German.

§ 2 Age Restriction, Intended Use and Personal Responsibility

(1) Age Restriction: You must be at least 18 years old to purchase products from green.one®. By placing an order, you confirm that you meet this age requirement. We reserve the right to verify your age and to cancel any order where we suspect the buyer is a minor.

(2) Intended Use – Notice on CBD Products: Our CBD products are intended exclusively for the following purposes:

• Aromatherapy & Room Fragrance: Products may be used for ambient fragrance.
• Collector’s Items & Further Processing: Products are suitable as botanical collector’s items or for further processing in approved products.
• Cosmetic Purposes: Suitable for use in cosmetic product manufacturing in accordance with the EU Cosmetics Regulation.

Not intended for consumption or inhalation! Our CBD products are neither food nor medicine. They are not suitable for smoking or ingestion and must not be used for intoxication purposes.

(3) Medical Disclaimer and Personal Responsibility: You assume full responsibility for your use of our products. It is solely your responsibility to consult a qualified doctor or pharmacist before using any CBD product, particularly if you are pregnant, breastfeeding, taking medication, or have a pre-existing medical condition. ETHERKRAFT UG (haftungsbeschränkt) accepts no liability for any side effects, health impairments, or drug interactions that may result from the use of our products. You agree to use the products at your own risk.

(4) Legal Compliance: Our products contain less than 0.2% THC and comply with applicable legal requirements. We note, however, that the purchase and possession of CBD products may be regulated differently in some countries and regions. You are solely responsible for informing yourself about the laws applicable in your country.

§ 3 Conclusion of Contract

(1) The presentation of products in our online shop does not constitute a binding offer. It is merely a non-binding invitation to order products.

(2) By clicking the “Buy Now” button, you submit a binding offer to purchase.

(3) Upon receipt of your order, you will receive an automatically generated email confirming receipt of your order. For immediate payment methods (e.g. credit card via viva.com), this confirmation also constitutes acceptance of your offer.

(4) For immediate payment methods, the purchase contract is formed upon completion of the payment process. In all other cases, the contract is only formed when we expressly confirm acceptance of your offer or when we dispatch the goods without prior express confirmation.

§ 4 Prices, Payment Terms and Default

(1) All prices shown on product pages include statutory VAT and are quoted exclusive of applicable shipping costs.

(2) Payment can be made by: credit card (via viva.com), instant bank transfer, bank transfer, or invoice (where expressly offered).

(3) If you select bank transfer (prepayment), we will provide our bank details in the order confirmation. Payment is due in advance. If goods are delivered before payment is received, the invoice amount must be transferred to our account within 10 days of receipt of the goods.

(4) For payment by credit card via viva.com, your credit card account will be charged immediately upon completion of the order. The charge therefore coincides with the formation of the contract.

(5) If you fall into arrears, you will be liable to pay statutory default interest at 5 percentage points above the base interest rate. For each reminder letter sent after the occurrence of default, a reminder fee of €2.50 will be charged, unless a lower or higher loss can be demonstrated in individual cases.

§ 5 Set-Off and Right of Retention

(1) You are only entitled to set off a counterclaim if it has been established by final court judgment, is undisputed or acknowledged by us, or is in a close synallagmatic relationship with our claim.

(2) You may only exercise a right of retention to the extent that your counterclaim is based on the same contractual relationship.

§ 6 Delivery, Retention of Title and Transport Damage

(1) Unless otherwise agreed, goods will be delivered from our warehouse to the billing address you provide, or to a separate delivery address if specified.

(2) The goods remain our property until full payment of the purchase price has been received.

(3) Transport Damage: If goods arrive with obvious transport damage, please report this immediately to the carrier and contact us as soon as possible. Failure to report damage does not affect your statutory warranty rights, but it helps us assert our own claims against the carrier or transport insurer.

(4) If the buyer refuses to accept our delivery, or if additional return shipping costs arise due to incorrect address details provided by the buyer, the buyer shall bear the direct costs of return shipping.

§ 7 Statutory Right of Withdrawal for Consumers

Consumers within the EU have a statutory 14-day right of withdrawal. The details, conditions and exceptions (e.g. for unsealed hygiene products) are governed by our separate Cancellation Policy.

§ 8 Voluntary 30-Day Return Right (Additional to Statutory Withdrawal)

(1) In addition to the statutory 14-day right of withdrawal, we grant you a voluntary 30-day right of return from the date of receipt of goods.

(2) Conditions for voluntary return:

• The goods must be unopened, in original packaging, and unused.
• Hygiene seals must be intact.
• You bear the cost of return shipping.

(3) Please contact us before returning goods at: [email protected] with the subject line “30-Day Return”.

(4) This voluntary return right does not affect your statutory rights (14-day right of withdrawal).

§ 9 Warranty and Customer Service

(1) Warranty rights are governed by statutory provisions.

(2) For consumers, the warranty period for new goods is two years from delivery. For business customers, the warranty period for new goods is limited to 12 months.

(3) For questions, complaints or concerns, our customer service team is available at [email protected].

§ 10 Limitation of Liability

(1) Unlimited Liability: We are liable without limitation for intent and gross negligence, and in accordance with the German Product Liability Act. For slight negligence, we are liable for damages arising from injury to life, body or health.

(2) Limited Liability for Slight Negligence: For slight negligence, we are only liable in the event of a breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential to the proper performance of the contract and on which you may regularly rely. Liability for slight negligence is limited in amount to the foreseeable damages at the time of contract conclusion that could typically be expected to arise. This limitation of liability also applies in favour of our vicarious agents.

(3) Excluded Areas of Liability: Subject to the above limitations, our liability is excluded in particular for:

• Damage caused by misuse or improper use of our products;
• Health consequences arising from use contrary to the intended purpose or failure to follow product instructions;
• Legal consequences (including fines, confiscation or other penalties) arising from the purchase, possession or use of our products under your applicable local law. You are solely responsible for compliance with your local laws.

§ 11 Intellectual Property

All content, logos and trademarks on green.one®, including the “green.one®” brand, are the intellectual property of ETHERKRAFT UG (haftungsbeschränkt) and are legally protected. Any unauthorised use is expressly prohibited.

§ 12 Final Provisions

(1) The law of the Federal Republic of Germany applies exclusively to contracts between us and you, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with contracts between us shall be Frankfurt am Main, Germany.

(3) Alternative Dispute Resolution: The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.